Terms and Conditions

Company Information

Baredine d.o.o. – Themed and Amusement Parks Activities

Gedići 55, 52446 Nova Vas, Croatia

info@baredine.com

OIB 36105452136

MBS 4502752

The company is registered in the Commercial Court in Pazin.

Management: Silvio Legović, Daja Legović

Capital: 920,000.00 HRK / 122,104.98 EUR (fixed conversion rate 7.5345)

Terminology

In the general terms, Baredine d.o.o. is referred to as "Baredine d.o.o." and this term includes all the areas managed by Baredine d.o.o., whether they are chargeable areas or areas freely accessible to visitors, including: Baredine Cave, Traktor Story exhibition space, Konobon gallery, Buffet Jama, Speleogallery and Speleolit exhibition space, children's playground, domestic animals area, and the corresponding parking and access road, as well as other spaces available to visitors.

General Provisions

• By using and/or reserving and/or ordering a service and/or purchasing or otherwise obtaining a ticket for a visit (including all available sales channels) and/or entering the premises of Baredine d.o.o., you accept these General Terms and Conditions, as well as all other rules and conditions for using the services of Baredine Cave that apply at the time of use. If you do not agree with these, please do not use, reserve, order services, or purchase or otherwise obtain tickets for the services, and do not enter the premises offered by Baredine d.o.o. for visits.
• All other issues related to services, payments, and the general use of Baredine d.o.o. services are governed by the applicable rules at the time of their use.
• In the event of transferring the ticket from the buyer to a third party, these General Terms and Conditions transfer and apply to the holder of the ticket, as well as to the person who uses, reserves, orders, purchases, or acquires the service, or is present in the Cave. The buyer is obliged to inform the person to whom they transfer the ticket about the provisions of these General Terms and Conditions.
• Baredine d.o.o. reserves the right to amend and/or supplement these General Terms and Conditions at any time, and such changes take effect on the day of publication. Continuing to use the service after changing the General Terms and Conditions will be deemed acceptance of the amended or supplemented General Terms and Conditions. Baredine d.o.o. advises you to check these General Terms and Conditions before using, reserving, ordering, purchasing, or otherwise acquiring tickets for the services or entering the premises of Baredine d.o.o. to be aware of any changes.

Ticket Purchase

• Tickets can be purchased at Baredine d.o.o. ticket offices and through the online sales space on the website www.baredine.com.
• The ticket purchase prices are listed in the ticket price list available on the website and at the entrance to the Baredine d.o.o. premises. The ticket price includes VAT. Product prices are subject to change until the purchase begins, which change Baredine d.o.o. will notify the buyer in a clear and understandable way.
• All ticket purchases through the website are binding and final, and the same can only be canceled or the date changed by contacting Baredine d.o.o. at tickets@baredine.com.
• All inquiries, complaints, and grievances regarding the operation of the website for ticket purchase and payment can be sent in writing by mail to the address: Gedići 55, 52446 Nova Vas, Croatia, reported by phone at: +385 95 421 4210 or by email to tickets@baredine.com.
• When purchasing tickets with cash, the buyer must count the returned money on the spot as subsequent complaints will not be considered. Baredine d.o.o. reserves the right to change the price list.
• The buyer is not entitled to compensation for unused or lost tickets.

Ticket Offices

• For the working hours of the ticket offices, please check the website www.baredine.com.

Entry into Baredine d.o.o. Premises

• Visiting tourist caves and caverns in Croatia is legally allowed only with a guide, so it is not possible to visit Baredine Cave independently.
• The right to enter the Baredine Cave and Traktor Story exhibition spaces is acquired by purchasing a ticket.
• Entry to these spaces is prohibited without a valid ticket. Baredine d.o.o. reserves the right to check the right of entry and the basis for obtaining a discount, and in case of lack of such proof, to deny entry or remove the visitor from the premises. For this reason, visitors must carry their tickets and proof of eligibility for discounts (e.g., student ID) until the end of their visit.
• Visiting Baredine Cave is not allowed for pets.
• Visiting the Traktor Story exhibition space and other outdoor areas by Baredine Cave is allowed for pets provided they are under the control of their owner (e.g., on a leash).
• Visiting Baredine Cave is not recommended for people with heart and respiratory problems and is not possible for people with severe disabilities or those in wheelchairs. Visitors with health issues interested in visiting the cave usually descend accompanied by a guide. On return (climbing stairs), they return slowly and can take breaks every few minutes. Also, it should be noted that the stairs in the cave are irregular in shape and height.

Behavior in Baredine d.o.o. Premises

• Baredine Cave is a geomorphological natural monument under special protection and management of the Public Institution Natura Histrica, a public institution for managing protected natural parts in the Istrian County.
• Visitors must treat the property and premises of Baredine d.o.o. carefully and responsibly.
• It is not allowed to disturb other visitors during their visit.
• Baredine d.o.o. staff, after warning, may remove visitors from the premises without the right to a ticket refund if:
  • they disturb other visitors with their behavior
  • they are, in the opinion of Baredine d.o.o. staff, under the influence of alcohol or other substances;
  • they smoke inside Baredine d.o.o. premises where it is strictly prohibited.
  • they bring weapons or other prohibited items (e.g., drugs) into Baredine d.o.o. premises;
• At the end of working hours, visitors must leave Baredine d.o.o. through marked exits.

Responsibility for Personal Belongings

• Visitors are required to take care of their personal belongings and keep them under their supervision during the entire visit. Baredine d.o.o. is not responsible if items are lost, destroyed, or damaged by circumstances that could not be avoided or removed, due to the nature of the items, or due to the actions or omissions of the visitor themselves.
• We recommend not bringing valuable items into Baredine d.o.o. premises and arranging their safekeeping outside Baredine d.o.o. premises. Baredine d.o.o. does not assume responsibility for the loss or damage of such items.
• Baredine d.o.o., exceptionally, upon the visitor's request, will accept for safekeeping money, valuables, securities, and other valuable items brought by the visitor and handed over for safekeeping, except if it is determined that in the specific case there are no suitable premises for their storage, if they are of excessive value relative to the type and category of the facility, if they are dangerous, bulky, or if their safekeeping exceeds Baredine d.o.o.'s capabilities for some other justified reason. For all such items, the visitor is obliged to contact Baredine d.o.o. staff.
• Baredine d.o.o. does not assume responsibility for lost or missing items that were not previously handed over for safekeeping according to the previous point.

Parking

• Visitors have access to free parking for approximately 250 cars and free parking for buses and larger vehicles with a capacity of approximately 20 buses.

Prohibition of Audio and Video Recording

• Audiovisual works and other works presented and used as part of educational exhibitions are protected by copyright and other intellectual property rights. Unauthorized reproduction, distribution, storage, or other actions for distribution, public display, or making such works available to the public constitutes a criminal offense.

Data Protection

• If certain personal data and bank card information are required for service use, the collection and processing of such personal data are subject to the Company's Privacy Statement, which details how we use your data, the rights guaranteed by the Data Protection Regulation, and how to exercise them.
• Baredine d.o.o. uses video surveillance in accordance with the Occupational Safety Act, the General Data Protection Regulation, and the Act on the Implementation of the General Data Protection Regulation to protect people and property, based on the legitimate interest under Article 6, paragraph 1.(f) of the General Data Protection Regulation. Details related to personal data collected through video surveillance are prescribed by the Company's Privacy Statement, which is available here.

Complaints

• All complaints can be submitted at the business premises of Baredine d.o.o., as well as in writing to the following addresses:

Baredine d.o.o.

Gedići 55, 52446 Nova Vas

OIB: 36105452136

Baredine d.o.o. will respond to your complaint within 15 days of receiving the complaint.

General Terms of Website Use

• Baredine d.o.o. allows you to use the services and content of its website subject to the Terms of Use stated below. The Terms of Use apply to all content and services of the Baredine d.o.o. website. By using any part of the Baredine d.o.o. website and all its parts, users are considered to be familiar with these terms and all risks arising from the use of this website and accept to use the content of this website exclusively for personal use and at their own risk.

Copyrights

• Baredine d.o.o. holds copyrights on all its content (textual, visual, and audio materials, databases, and programming code). Unauthorized use of any part of the website without the permission of the copyright holder is considered a violation of the Baredine d.o.o. website's copyright and is subject to legal action.
• Baredine d.o.o. reserves the right to change, cancel (temporarily and permanently) any content or service on the website without prior notice.
• Baredine.com consists of its own content, partner and advertiser content, free content, and links to external sites. All content on the Baredine.com website is used at your own risk, and Baredine.com cannot be held responsible for any damage resulting from its use. The business relationship between the visitor and the advertiser on and off the Baredine.com site is exclusively a matter of business agreement between the visitor and the advertiser.
• The Baredine.com website respects the privacy of its users and visitors. User data will not be available to third parties unless such an obligation is regulated by law. Baredine.com may collect certain user data during the use of the website (exclusively computer data and Internet provider data) in accordance with the law. Baredine.com uses this data to have information to improve the website and its content, further targeting and adapting to the audience visiting it. Baredine.com undertakes to protect the privacy of users of the portal, except in the case of severe violation of the Baredine.com website rules or illegal user activities.

Changes to the Terms of Use

• Baredine.com reserves the right to change these Terms of Use at any time and will not be responsible for any possible consequences arising from such changes. The stated changes take effect upon publication on these web pages.

Content Transfer Rules

• All articles and photos on the Baredine.com website are the property of the Baredine.com company. Transferring information from articles published on the website is only allowed with the condition of citing the source, and if it is a website, it is mandatory to also provide a link to the original text unless an agreement with the Baredine d.o.o. editorial team has been reached under different conditions. If any part of the text or information from the text published on the Baredine.com website is transferred contrary to these rules, legal action will be taken against the offender.

Third-Party Links

• Some content on these web pages contains web links to third parties and their websites. We strive to carefully select the websites we direct users to, ensuring they are relevant and of high-quality content, but we cannot guarantee the protection of personal data on those websites or assume any responsibility for their content. These personal data protection terms apply exclusively to this website (baredine.com). Third-party websites have their own independent personal data protection terms, and it is the user's obligation to become familiar with them when visiting those websites.

Final Provisions

• Any amendments and supplements to these General Terms of Use will not be valid unless published by Baredine d.o.o. on these web pages. Any amendments published on these web pages by Baredine d.o.o. immediately become valid, and any further use of these web pages or offered web services will imply your acceptance of the amended provisions.
• For any additional clarifications, complaints, or if you wish to exercise any of your rights, feel free to contact us at info@baredine.com.